Support & CX
Autonomous AI Agent for Multi-Store Ecommerce
4 WeeksThe Challenge
Managing customer inquiries, order status checks, and product recommendations across several high-traffic stores was becoming a bottleneck.
Developed a custom AI agent integrated directly into the ecommerce backend. The agent handles natural language queries about orders, provides real-time stock availability, and offers intelligent product cross-sells based on user intent and history.
Value Delivered
Reduced support ticket volume while increasing upsell conversions through chat.
Significant
Ticket Deflection
Increased
Upsell Rate
24/7
Availability
Key Features
- Automated order tracking and status updates
- Dynamic product recommendations via RAG architecture
- Seamless escalation to human agents for complex issues
- Multi-store support from a single unified AI brain
Built With
OpenAI APIShopify / WooCommerceVector Databasesn8nCustom Backend
